- 05-02-24VDC and VM management environment briefly offline (solved)
- 11-10-23interruption of BIT-HOST4
- 17-09-23CephFS storage issue
- 26-07-23Load balancer failure
- 04-07-23One of the shared mysql servers temporarily unavailable
- 13-04-23Short, limited temperature increase
- 06-04-23Short interruption webmail.bit.nl
- 01-03-23Network interruption leaf-sw5.bit-2a
- 22-02-23Malfunction email platform
- 21-02-23Disruption IMAP email services
limited e-mails to Microsoft
20-12-2016 13:17:18
- 21-12-2016 17:25:00
Status:
resolved
E-mail to Microsoft domains (hotmail.com, live.com, outlook.com) gets delivered with a delay and sometimes not at all.
As result of a spam run with a hacked account of a customer of BIT, Microsoft has limited the e-mail servers of BIT. Many customers of BIT send these days valid e-mails to many e-mail accounts, most of these are holiday greetings. Delivering these e-mails to Microsoft gets delayed or they do not get delivered at all.
Unfortunately there are no possibilities for BIT to take away Microsoft' limitations. Microsoft limits the amount of e-mails that get accepted based on reputation. Therefore we can not give our mail servers different IP-addresses. You might want to use your own SMTP server or a different e-mail relay to get your e-mails to Microsoft.
Update placed at 21/12/2016, 17:20
The backlog of e-mail to be delivered at Microsoft is empty. The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.