- 20-04-23RFO Incident 14 April 2023
- 15-04-23Storage incident Friday April 14th, published on www.bit.org
- 30-12-22Power rate change and portal updates
- 30-05-22Update RFO Network Incident 17-04-2022
- 23-05-22Freedom of Information Coalition (FOIC) takes case to European court
- 19-04-22RFO Network Incident 17-04-2022
- 21-02-22BIT-MeetMe fully reopens
- 17-12-21We carry on working from home
- 05-11-21Face mask required from November 6th at BIT
- 04-08-21Road works BIT-2 from Aug 16th until Sep 25th
SLA changes
16-08-2018 11:07:28
We have updated three of our service level agreement documents. All changes improve our service or the communication regarding our services. Please find the changes below.
Changes in chapter 6 'Maintenance' of the SLA Framework. Maintenance will be announced 14 days prior to the maintenance. This used to be 5 days.
Changes in paragraph 3.3 'Climate Control' of the SLA Addenda Colocation BIT-1 and BIT-2. The text stated that the temperature is measured at the front of the rack, it now states that the temperature is guaranteed at the front of the rack.
Changes in chapter 3 'Service Description' of the SLA Addenda Colocation BIT-1 and BIT-2. Paragraph 3.5 'Backup power tests' is added to both SLA's. The paragraph states the moments that BIT performs backup power tests and black building tests.
You can find the new version of these documents at www.bit.nl/en/about-bit/terms-and-policies.
Changes in chapter 6 'Maintenance' of the SLA Framework. Maintenance will be announced 14 days prior to the maintenance. This used to be 5 days.
Changes in paragraph 3.3 'Climate Control' of the SLA Addenda Colocation BIT-1 and BIT-2. The text stated that the temperature is measured at the front of the rack, it now states that the temperature is guaranteed at the front of the rack.
Changes in chapter 3 'Service Description' of the SLA Addenda Colocation BIT-1 and BIT-2. Paragraph 3.5 'Backup power tests' is added to both SLA's. The paragraph states the moments that BIT performs backup power tests and black building tests.
You can find the new version of these documents at www.bit.nl/en/about-bit/terms-and-policies.