- 05-02-24VDC and VM management environment briefly offline (solved)
- 11-10-23interruption of BIT-HOST4
- 17-09-23CephFS storage issue
- 26-07-23Load balancer failure
- 04-07-23One of the shared mysql servers temporarily unavailable
- 13-04-23Short, limited temperature increase
- 06-04-23Short interruption webmail.bit.nl
- 01-03-23Network interruption leaf-sw5.bit-2a
- 22-02-23Malfunction email platform
- 21-02-23Disruption IMAP email services
Malfunction NetApp Cluster
06-11-2018 12:48:54
- 07-11-2018 13:30:06
Status:
resolved
An incident on our NetApp cluster causes problems on a range of services. Root cause and impact is unknown at this moment. Engineers are working on this issue. Follow the incident on our website for updates concerning this incident.
Update placed at 13:00
Virtual machines with shared NFS storage and the NFS storage service are affected. The cause of the problem is under investigation.
Update placed at 13:07
A NetApp take over is being prepared which should move the NFS service to a diferent head.
Update placed at 13:18
The take over has solved the unavailability of the NFS services. Please contact us when you still experience problems with your service(s).
Update placed at 13:57
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
Update placed at 15:45
The problem reappeared, virtual machines with shared NFS storage and the NFS storage service are affected. The cause of the problem is under investigation.
Update placed at 17:45
The cause of the problem is under investigation. As soon as we have an update we will update this incident
Update placed at 20:45
The NetApp cluster has been stable and fully operational since ~17:30h. Engineers are still working on a root cause analysis and will continu to actively monitor the cluster.
Update placed at 10.30
The NetApp cluster has been stable and fully operational since yesterday ~17:30h and the performance has been as expected since ~ 22:30h. We strongly expect that the problems have occured because of simultanious actions from BIT and customers. We will migrate our services that we supply via this NetApp cluster to our CEPH cluster during the coming time.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
Update placed at 13:00
Virtual machines with shared NFS storage and the NFS storage service are affected. The cause of the problem is under investigation.
Update placed at 13:07
A NetApp take over is being prepared which should move the NFS service to a diferent head.
Update placed at 13:18
The take over has solved the unavailability of the NFS services. Please contact us when you still experience problems with your service(s).
Update placed at 13:57
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
Update placed at 15:45
The problem reappeared, virtual machines with shared NFS storage and the NFS storage service are affected. The cause of the problem is under investigation.
Update placed at 17:45
The cause of the problem is under investigation. As soon as we have an update we will update this incident
Update placed at 20:45
The NetApp cluster has been stable and fully operational since ~17:30h. Engineers are still working on a root cause analysis and will continu to actively monitor the cluster.
Update placed at 10.30
The NetApp cluster has been stable and fully operational since yesterday ~17:30h and the performance has been as expected since ~ 22:30h. We strongly expect that the problems have occured because of simultanious actions from BIT and customers. We will migrate our services that we supply via this NetApp cluster to our CEPH cluster during the coming time.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.