Router Frankfurt unreachable

Router Frankfurt unreachable

05-02-2019 08:31:12 - 05-02-2019 22:01:28
Status: resolved

At approximately 08.00h in the morning, our router in Frankfurt became unreachable. We're currently not aware of the cause of this, but engineers from BIT are investigating this.

The router becoming unreachable might have caused a short disruption of internet services.
Follow the incident on our website for updates concerning this incident.

If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.


Update placed at 05/02/2019, 10.34

Frankfurt is still unreachable. The fiber provider is investigating a possible service interruption which may be impacting this connection.


Update placed at 05/02/2019, 11.08

The fiber provider has confirmed that there is a outage. The provider send out a team to investigate the problem.

Update placed at 05/02/2019, 17.15

The fiber provider has determined that the outage is due to a fiber damaged by excavation works. The provider is currently on site and is working on repairing the fiber. This will take a substantial amount of time.

Update placed at 05/02/2019, 21.39

Since 21.11h connectivity has been restored. We have however not received a confirmation from our connectivity provider yet that restoration works have been completed.

Update placed at 05/02/2019, 21.59

Our connectivity provider has confirmed that restoration has been completed.