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Fire suppression system BIT-2D activated
15-10-2019 22:22:32
- 17-10-2019 02:50:37
Status:
resolved
At 22h22 the fire detection system in BIT-2D automatically triggered the fire suppression system. At this moment firemen are doing an inspection of BIT-2D together with BIT datacenter engineers. The activation of the fire suppresion system did not affect the availability of cooling and power in BIT-2D.
As a result of the activation, the gas cilinders for fire suppression of BIT-2D have been emptied. Actions have been taken to refill these as quick as possible. Until these cilinders have been refilled, BIT personnel will remain on premise to extinguish any fires manually should the fire detection system alert them. BIT-2B and BIT-2C have their own set of cilinders available.
This item will be updated as soon as we have more information on the cause.
Update placed at 23.05
The fire department has inspected the server room and has given way for BIT to access the server room. Engineers of BIT are now inspecting the equipment.
Update placed at 23.42
The cause for the triggered fire suppression system is most likely a customer's server. This customer has been contacted and they are on their way so we can jointly inspect this machine. Furthermore we have contacted the supplier of the argonite for refilling the installation.
Update placed at 01:48
The fire detection system followed by the fire suppression system were triggered by a defective power supply in a server of a customer. Inspection of the equipment in the server room has concluded this. The supplier of the fire suppression system is on his way to disconnect the argonite cylinders. These cylinders will be refilled off site in the morning.
As long as the automatic fire suppression system for BIT-2D is not active, this incident will stay 'open' on our website. The fire detection system is in business and employees of BIT will stay on location. In the not-to-be-expected event of a new fire in BIT-2D these employees will use manual fire extinguishers.
Update placed at 11:30
Last night we have been busy disconnecting the cylinders from the system and make them ready for transport. De firm that will fill the cylinders has already been here with a truck to pickup the cylinders. We expect the filled back this evening, the exact moment is not clear yet.
Update placed at 16:54
We expect the refilled cylinders at around 22:00 hrs at BIT.
Update placed at 17-10-2019 02:47
The cylinders are refilled, placed on their position and reconnected to the monitoring systems and fire detection systems. The fire suppression system in in normal business.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
As a result of the activation, the gas cilinders for fire suppression of BIT-2D have been emptied. Actions have been taken to refill these as quick as possible. Until these cilinders have been refilled, BIT personnel will remain on premise to extinguish any fires manually should the fire detection system alert them. BIT-2B and BIT-2C have their own set of cilinders available.
This item will be updated as soon as we have more information on the cause.
Update placed at 23.05
The fire department has inspected the server room and has given way for BIT to access the server room. Engineers of BIT are now inspecting the equipment.
Update placed at 23.42
The cause for the triggered fire suppression system is most likely a customer's server. This customer has been contacted and they are on their way so we can jointly inspect this machine. Furthermore we have contacted the supplier of the argonite for refilling the installation.
Update placed at 01:48
The fire detection system followed by the fire suppression system were triggered by a defective power supply in a server of a customer. Inspection of the equipment in the server room has concluded this. The supplier of the fire suppression system is on his way to disconnect the argonite cylinders. These cylinders will be refilled off site in the morning.
As long as the automatic fire suppression system for BIT-2D is not active, this incident will stay 'open' on our website. The fire detection system is in business and employees of BIT will stay on location. In the not-to-be-expected event of a new fire in BIT-2D these employees will use manual fire extinguishers.
Update placed at 11:30
Last night we have been busy disconnecting the cylinders from the system and make them ready for transport. De firm that will fill the cylinders has already been here with a truck to pickup the cylinders. We expect the filled back this evening, the exact moment is not clear yet.
Update placed at 16:54
We expect the refilled cylinders at around 22:00 hrs at BIT.
Update placed at 17-10-2019 02:47
The cylinders are refilled, placed on their position and reconnected to the monitoring systems and fire detection systems. The fire suppression system in in normal business.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.