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limited e-mails to Microsoft
20-12-2016 13:17:18
- 21-12-2016 17:25:00
Status:
opgelost
E-mail to Microsoft domains (hotmail.com, live.com, outlook.com) gets delivered with a delay and sometimes not at all.
As result of a spam run with a hacked account of a customer of BIT, Microsoft has limited the e-mail servers of BIT. Many customers of BIT send these days valid e-mails to many e-mail accounts, most of these are holiday greetings. Delivering these e-mails to Microsoft gets delayed or they do not get delivered at all.
Unfortunately there are no possibilities for BIT to take away Microsoft' limitations. Microsoft limits the amount of e-mails that get accepted based on reputation. Therefore we can not give our mail servers different IP-addresses. You might want to use your own SMTP server or a different e-mail relay to get your e-mails to Microsoft.
Update placed at 21/12/2016, 17:20
The backlog of e-mail to be delivered at Microsoft is empty. The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.