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Network disturbance under investigation
11-10-2021 04:46:07
- 11-10-2021 08:20:00
Status:
opgelost
Around 3:32 hrs a network disturbance was detected.
Engineers are currently investigating the issues. The problems only seems to be related to equipment in BIT-2D.
Update placed at 5:37 hrs
Our engineers have placed the case with the vendor of the switches as a matter of priority and are now in consultation with them.
Update placed at 08:14 hrs
The disturbances in BIT-2D were limited to one leaf switch pair. At 7:32 hrs we isolated the problems to one customer. Other uplinks on this leaf pair have recovered since then.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 318 648 688 or by email on support@bit.nl.
Engineers are currently investigating the issues. The problems only seems to be related to equipment in BIT-2D.
Update placed at 5:37 hrs
Our engineers have placed the case with the vendor of the switches as a matter of priority and are now in consultation with them.
Update placed at 08:14 hrs
The disturbances in BIT-2D were limited to one leaf switch pair. At 7:32 hrs we isolated the problems to one customer. Other uplinks on this leaf pair have recovered since then.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 318 648 688 or by email on support@bit.nl.