- 04-12-24Shared hosting database server issue
- 09-10-24Disruption hypervisor
- 15-09-24[RESOLVED] temporary increase of temperature in BIT-2A
- 10-09-24[resolved] Short interruption smtp.bit.nl
- 28-08-24[resolved] Partial networkdisruption BIT-2A
- 24-08-24Outage customer virtual machines
- 06-08-24Broken hypervisor
- 12-06-24Unneeded messages sent to customers from our monitoringsystem
- 24-05-24Outage mobile connectivity via BIT APN
- 05-02-24VDC and VM management environment briefly offline (solved)
Some virtual machines unavailable
27-01-2023 15:54:48
- 27-01-2023 17:00:00
Status:
resolved
As a result of a network failure to one of our hypervisors a number of virtual machines have become unavailable. Engineers are working on the issue. They will either move the virtual machines to a different hypervisor or fix the networking issue. This incident will get updated the moment more information come available.
Update placed at 16:16hrs
The virtual machines that were hit by this incident have been made available on a different hypervisor.
Update placed at 16:50hrs
On the problematic hypervisor a default tcpdump command was issued at 15:50hrs. This command was issued to debug a forwarding question. For reasons unknown at this moment aborting the tcpdump caused a kernel lock. We will debug this further on in our lab and try to replicate the bug. Op de getroffen hypervisor werd om 15.50 uur een standaard tcpdump commando uitgevoerd om een forwardingsvraagstuk te debuggen. Om vooralsnog onduidelijke redenen veroorzaakte het stoppen van de dump een kernel lock. Er zal in een labomgeving verder uitgezocht worden of de crash gereproduceerd kan worden zodat de bug verder onderzocht kan worden.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
Update placed at 16:16hrs
The virtual machines that were hit by this incident have been made available on a different hypervisor.
Update placed at 16:50hrs
On the problematic hypervisor a default tcpdump command was issued at 15:50hrs. This command was issued to debug a forwarding question. For reasons unknown at this moment aborting the tcpdump caused a kernel lock. We will debug this further on in our lab and try to replicate the bug. Op de getroffen hypervisor werd om 15.50 uur een standaard tcpdump commando uitgevoerd om een forwardingsvraagstuk te debuggen. Om vooralsnog onduidelijke redenen veroorzaakte het stoppen van de dump een kernel lock. Er zal in een labomgeving verder uitgezocht worden of de crash gereproduceerd kan worden zodat de bug verder onderzocht kan worden.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.