Network interruption leaf-sw5.bit-2a

Network interruption leaf-sw5.bit-2a

01-03-2023 15:32:17 - 01-03-2023 19:05:00
Status: resolved

There was a network interruption on leaf-sw5.bit-2a. The precise impact is under investigation..

Follow the incident on our website for updates concerning this incident.


Update placed at 01/03/2023, 16:30
The problem arised during a debug session, which triggered in a linecard in leaf-sw5.bit-2a te reset itself. This resulted in a short interruption of around 5 minutes for clients connected on this leaf switch and possibly a shorter interruption for some clients routed via jun1.bit-2a.
Update placed at 01/03/2023, 17:27
A small amount of clients is still experiencing problem. This problem is still being investigated.
Update placed at 01/03/2023, 18:15
Due to ongoing issues for several customers we will perform a full reboot of leaf-sw5.bit-2a. We expect the routing to be fully restored after this reboot. Preperations for this reboot are already underway.
Update placed at 01/03/2023, 18:55
Rebooting the switch solved the issues for the limited amount of customers that continued to have problems. The switch was left with inconsisted routing and forwarding tables after the crash this afternoon. Logs have been collected and we will file a support case regarding the crash and the consequences at the vendor.

The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.