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Disturbance access switch BIT-1
06-06-2015 00:31:56
- 11-06-2015 01:00:00
Status:
opgelost
At 23.53h we observed an outage on one of the access switches in BIT-1 : One of the two management modules has failed a self test. As a result this module was disabled and services were taking over by the standby module. During this take-over it was possible that customers connected to this switch experienced a short interruption.
We're currently investigating the cause of the failed module and if needed will replace it
Update placed at 06/06/2015, 00:36
The module has been deemed defective and will be replaced. Engineers are currently planning the replacement.
Update placed at 06/06/2015, 01:03
We are contacting our supplier to arrange a replacement of this module. A update will follow when a ETA is provided.
Update placed at 10/06/2015, 11:31
Spare module has arrived and will be seated in the chassis on June 11th at 0.00h.
Update placed at 11/06/2015, 00:41
Management module is placed and switch is fully redundant. A short interruption of a couple of seconds of network traffic was noticed during insertion.