- 05-02-24VDC and VM management environment briefly offline (solved)
- 11-10-23interruption of BIT-HOST4
- 17-09-23CephFS storage issue
- 26-07-23Load balancer failure
- 04-07-23One of the shared mysql servers temporarily unavailable
- 13-04-23Short, limited temperature increase
- 06-04-23Short interruption webmail.bit.nl
- 01-03-23Network interruption leaf-sw5.bit-2a
- 22-02-23Malfunction email platform
- 21-02-23Disruption IMAP email services
Disruption IMAP email services
21-02-2023 21:24:08
- 21-02-2023 22:20:00
Status:
resolved
An issue on our CephFS cluster impacts the IMAP email services. CephFS does not allow the removal op files. As a result new emails might not show up in mailclients and emails cannot be deleted. New emails are received though. Because the incident is CephFS related more impact on other services might be possible. Engineers are investigating the incident and this notice will be updated as soon as more info becomes available.
Update placed at 21:45
The problem is identified and a possible solution is being deployed at the moment.
Update placed at 22:10
The deployed change has resolved the incident. The number of 'stray entries' on the cluster was growing very fast and hitted a set limit. Strays are pointer to files that have been deleted or files that will be deleted. The increase of strays was caused by a migration of a large number of files into the cluster.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.
Update placed at 21:45
The problem is identified and a possible solution is being deployed at the moment.
Update placed at 22:10
The deployed change has resolved the incident. The number of 'stray entries' on the cluster was growing very fast and hitted a set limit. Strays are pointer to files that have been deleted or files that will be deleted. The increase of strays was caused by a migration of a large number of files into the cluster.
The incident has been resolved. If you have any questions regarding this incident, please contact the Customer Care department by phone on +31 (0)318 648 688 or by email on support@bit.nl.